At Lorenzo Explores, we want you to be satisfied with your purchase. This policy explains how returns and refunds are handled.
1. Cash on Delivery Orders
All orders on Lorenzo Explores are processed on a cash-on-delivery basis. Payment is collected at the time of delivery.
2. Returns
- If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with your order details and a description of the issue.
- Returns must be requested within 7 days of delivery.
- Items must be returned in their original packaging and condition.
3. Refunds
- Refunds are processed after we receive and inspect the returned item.
- Approved refunds will be issued via cash on delivery during the next purchase or as agreed with the customer.
- Please allow up to 7 business days for processing.
4. Non-Returnable Items
- Items damaged due to customer misuse or negligence.
- Items without original packaging.
5. How to Initiate a Return or Refund
- Email us at [email protected] with your order number and reason for return.
- Our team will guide you through the return process.
6. Contact Us
For any questions or concerns regarding returns or refunds, please contact us at [email protected]